FAQs

  • Yes, we are a Limited Liability Company and are bonded and insured through Pet Sitters Associates.

  • At Pilot’s Paws, we value our pet sitter’s time and dedication. To ensure their compensation and to manage our schedule, we have cancellation policies in place. When a service is contracted, that time is reserved exclusively for your pet, and we cannot accommodate other clients during that period. Your understanding and adherence to our policies help us maintain the high standard of care you and your pet deserve.  

    To avoid a cancellation fee, please cancel according to the following timeframes:

    • Daily Walks/Visits: at least 24 hours before the start of the scheduled service

    • Pet Sitting (multiple consecutive visits that are not recurring weekly walks/visits): at least 3 days before the start of the scheduled service

    • Overnight Care: at least 7 days before the start of the scheduled service

    • Pet Sitting During High Volume Periods: at least 7 days before the start of the scheduled service

    • Dog Walks on Holidays: at least 7 days before the start of the scheduled service

    Cancellations made after these timeframes are billed at 100%

    There are no refunds for clients’ early returns, delayed departures, or other last-minute changes to visits

  • When we refer to “high volume pet sitting,” we mean reservations that fall during our busiest times of the year. These peak periods include:

    • June, July, & August

    • NJEA Teachers’ Convention

    • Thanksgiving Week

    • Christmas / New Year’s Weeks

    • Easter Weekend

    • Spring Break

  • Yes. Since holidays are one of our busiest times of the year, a holiday fee applies:

    •Overnight stays: $20 fee per night

    •Daytime visits: $10 fee per visit

    Holidays include: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day

  • A 50% nonrefundable, nontransferable deposit is required at the time of booking for:

    • All overnight bookings

    • Pet sitting reservations during highvolume periods

    • Dog walks scheduled on holidays

    This ensures fairness in scheduling and allows us to reserve time intentionally for clients who need these services most

  • A $10 fee applies to visits requested after 7 PM for the next day or any same-day visit request.

    This helps us accommodate unexpected scheduling needs and maintain reliable coverage for our clients.

  • Pennington, Hopewell, and parts of Lawrenceville and Ewing. Occasionally, we book outside of our service area, but there may be a mileage fee.

  • We accept cash, check and Zelle.

    Checks: Pilot’s Paws LLC

    Our mailing address is listed on the invoice and can be provided as needed.

    Zelle bank transfer to 609-731-8308

    We do not accept Venmo, Cash App, PayPal, or any other forms of e-payment.

  • An invoice will be emailed at the end of the week of services. Full payment is due within seven days of when the invoice was sent. If you are mailing a check, please let us know when it is sent.

  • We are happy to dispense basic medication to your pet for no extra fee. If your pet requires a more complicated medication regimen or has specific health needs that require more time and attention, there may be an additional fee. Please discuss your pet’s medication with us in advance to ensure we can provide the appropriate care and inform you of any potential charges.

  • We have pet sitters with diverse schedules to accommodate your needs. We strive to have the same person work with the same pets as much as possible. However, to fit everyone into our schedule and meet clients’ needs, different people may work with your pet. The more flexibility you have with who cares for your pet, the better chance you have with booking a visit with us. We maintain detailed notes on each pet and ensure excellent communication among our pet sitters. Those who have previously cared for your pet help prepare new pet sitters for their visit.

  • Gratuities are always appreciated for our hard work in caring for your pets. 100% of all tips go directly to the person who cared for your pet.

  • Yes, meet and greets are required for new clients to ensure a good fit on all ends. During the meet and greet, we will review policies and take detailed notes on your pet to create their information sheet, ensuring that Pilot’s Paws is well-prepared for future visits. We will also review how to enter the home, discuss the pet’s behaviors and routine, and answer any questions you may have about the business and its procedures.

    All meet and greets are $25. Additional meet and greets can be scheduled upon request for the same charge.

  • No, we do not offer 24 hour care as one of our service options. We also do not board pets. We do offer 7:00 p.m. to 7:00 a.m. overnight stays at clients’ homes, as well as daytime visits as scheduled by the client. Daytime visits are not included with overnights. Our most common overnight schedule includes the 7:00 p.m. to 7:00 a.m. stay, with a daytime visit between 10:00 a.m. and 11:30 a.m. and another visit between 2:00 p.m. and 3:30 p.m. However, daytime visits can be customized to meet your pet’s individual needs and can be 30 minutes, 45 minutes, or 60 minutes.

  • During an overnight, your dog gets walked and fed when we arrive at 7:00 p.m. and before we leave at 7:00 a.m. If your dog prefers backyard play, we can do that as well. Once pet chores are finished, the rest of the time is reserved for cuddles and play! Upon request, we bring in the mail and/or take out the trash and recycling free of charge. If you would like us to complete these services, please leave a note at your home with the trash/recycling days or tell us at the meet and greet.

  • We require two methods of entry to get into a client’s home for safety and emergency purposes. If we are using a key to enter your home, we need two copies. If you have us entering via a garage code, door code, or similar method, we require a physical copy of the key as backup as there can be technical issues with these methods that can prevent entry. Please note that any key pick-up or drop-off outside of a meet and greet and final visit will result in a $20 fee. Keys can also be dropped off free of charge. Please contact Sarah to make these arrangements.

  • We care for pets in all types of weather, but generally follow school protocol if there is weather that may make travel to and from your home dangerous. If there is a cancellation or modification to a scheduled visit due to weather, we will let you know as soon as possible. If extreme weather conditions occur during a scheduled visit, such as a thunderstorm or heatwave, we will still come to see your pet. However, we may modify the visit to include indoor play or another enrichment activity to ensure your pet’s wellbeing.

     If there is extreme weather during an overnight stay, we will stay with your pets until it is safe to leave. We ask that you provide a neighbor access to your pets in case we are unable to reach them in an emergency situation.

  • Additional questions can be emailed to

    pilotspaws1@gmail.com